My favorite section of the OCLC newsletter was that of Rick Anderson:
The three icebergs that he mentioned: the just in case collection, reliance on user education, and the come to us model of librarianship--really set me thinking. I have heard much about the just in case collection and the come to us models, but the notion that we should not rely on the necessity of users to be educated in order to use our tools was novel in my mind. Having come from the world of community college librarianship, teaching customers to use library tools is what we do.
But it is essential for today's hurry up lifestyle that we create online tools (and in-library tools, for that matter) that are intuitive and easy to use. Yeah, we want to be loved and feel needed by our customers, but we're doing them a disservice to not allow our children to empower themselves with our great tools.
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